Thank you for purchasing a jewel Donut.
Below you will find all the information relating to the materials used, at the care and maintenance, at exchange policies and to the legal guarantee.

PRODUCT INFORMATION

Donum jewels are made in accordance with the Legislative Decree 206/2005 in Italy.
They are produced with high quality materials, including 925 silver And 14 and 18 carat gold platingAll jewelry is free from cadmium and lead and has nickel release levels compliant with EC Regulation 1907/2012 and to the norm EN 1811:2011.

SILVER

THE'925 silver It is an alloy composed of 925 parts of pure silver out of 1000. Each jewel is marked with the hallmark 925, which certifies its quality.

RHODIUM-PLATED AND BURNISHED SILVER

Some Donum jewels can be rhodium-plated or burnished.

• There burnishing It is a treatment that causes a controlled oxidation of the metal. This effect may diminish over time due to factors such as: sweating, acidic pH of the skin, perfumes, chlorine, creams or polishing products.
  ➜ The loss of browning is a natural process and does not constitute a defect, therefore it is not covered by warranty.

• There rhodium plating It involves applying a layer of rhodium that makes the jewelry whiter and brighter. This layer can also wear away over time, returning the metal to its natural color.
  ➜ The loss of rhodium plating is a physiological process and is not covered by the warranty..

THE'oxidation of 925 silver It is a natural phenomenon and does not represent a defect.

ROSÉ SILVER AND YELLOW GOLD

The rosé and yellow jewels are made in 925 silver plated with 18K gold.
Gradual loss of plating can occur due to acid pH, saltiness, perfumes, creams, sulfur, lackey or normal use.
➜ This is not considered a defect and is not covered by the warranty..

NATURAL LEATHER

The leather used is natural vegetable tanned and compliant with the REACH Regulation.
Being a natural material, it can to expand, soften or vary slightly in color and thickness over time.
➜ Wetting the leather is not recommended, as water or other liquids may cause damage or discoloration.

STONES

Donum jewelry may include:

• natural stones

• precious and semi-precious stones

• hard stones

• high quality synthetic stones

• cultured or synthetic pearls

• mother-of-pearl

LEGAL GUARANTEE

Donum products are covered by the legal guarantee for lack of conformity pursuant to the Legislative Decree 206/2005 – Consumer Code.

A product is compliant when:

• it is suitable for the habitual use of goods of the same type

• It features standard quality and performance for the category

• meets the seller's description

The warranty is valid only if the product is used correctly and in accordance with the instructions for use and maintenance.
➜ Wear, misuse and oxidation are not covered by the warranty..

How to report a lack of conformity

• In-store purchases: go to the point of sale with the received.

• Purchases on www.donumpio.com: send an email to info@donumpio.com indicating the order number.

Consumer rights (art. 130 Consumer Code)

By presenting proof of purchase, the consumer can:

• Request product repair or replacement, without costs (except in cases of excessive cost or impossibility).
  In case of replacement, the defective product must be returned in original packaging.

• Get a price reduction or the termination of the contract if repair and replacement are impossible or too expensive.
  In case of resolution, the following is foreseen: refund upon return of the product in the original packaging.

• Don't bear any expense to remedy the defect (shipping, materials, labor).

The warranty does not cover delays or failure to perform due to uncontrollable events (force majeure, technical failures, third party defaults).

For any further details, please refer to Legislative Decree 206/2005 – Consumer Code.