Terms and Conditions
This notice contains the legal terms and conditions that govern the site www.donumpio.com, by accessing the site users undertake to accept and agree to comply with all the conditions contained in this declaration.
DONUM reserves the right to ask users who do not accept or do not intend to respect these terms to refrain from using the website.
Access to the site and its services is intended for personal use only.
www.donumpio.com is owned by DONUM srls.
DONUM may modify the contents of the site at any time, including the commercial conditions expressed therein, without having to give any notice.
DONUM declines all responsibility for the possibility that, due to a particular configuration of the computer used by the Customer or a malfunction thereof, the colours of the products displayed on the site may present slight differences compared to the original ones.
Terms of sale
The sale of products contained in the virtual catalogues on the web page www.donumpio.com is regulated by the following General Conditions of Sale formulated in compliance with the legislation on contracts concluded outside of commercial premises and in particular by the provisions of Legislative Decree 6 September 2005, n.206 (Consumer Code). DONUM is authorised to manage an e-commerce system for the sale of products.
The sales contract can be concluded in the following languages: Italian and English.
Contractors
The sales contract will be deemed to be made between:
DONUM srls with registered office in P.zza Santissima Annunziata, 82020 PIETRELCINA (BN), Italy, VAT number 01853920625 and registration in the REA 306238 of the Chamber of Commerce of Benevento.
customer: the person (natural or legal person) who has transmitted an order via the website www.donumpio.com which has been accepted by DONUM.
The application of any other contractual conditions is excluded, even if not expressly disavowed by DONUM.
Application of the general conditions of sale
Before making a purchase, the Customer is invited to carefully read these General Conditions and is authorised to store, reproduce, download a copy and/or print them.
For any further information, the Customer is invited to contact www.donumpio.com at the e-mail address: donumpio@libero.it
By completing the formalities required to place the purchase order, the Customer declares that he has read the formalities and fully accepts the General Conditions of Sale.
The general conditions of sale may be modified over time by DONUM and any modifications will become valid upon publication on the site.
The conditions in force at the time of purchase will apply to each contract.
Service Features
Description of the sale of products
The service for the sale of Products activated on the Site includes registration, access to the selections, the choice of Products, the online transmission of the purchase order and the possible online acceptance of the purchase order, in compliance with Articles 50 to 61 of the Consumer Code.
Registration
The service is active regardless of registration, which is optional.
The customer who intends to register can complete his/her registration by sending “username” and “password”.
The Customer who does not wish to register can still complete the purchase by providing only the data necessary for the delivery and invoicing of the order.
Purchase and/or registration imply acceptance of the General Conditions indicated above which regulate the contract for the supply of the Products, as well as consent to the processing of one's personal data.
In the event of registration, the Customer is required to keep the password with the utmost diligence, undertaking not to allow the use of the service by third parties not expressly authorised by him, for whose online behaviour he assumes full responsibility.
In the event of loss, theft or misplacement of the password, the Customer will have the right to activate the procedure for issuing a new password on the Site.
Purchase order
Each purchase order received by DONUM must clearly contain information regarding the Product code, its description, quantity, address and name of the recipient.
The ordering procedure on the Site provides the possibility of identifying and correcting data entry errors before submitting the purchase order.
The purchase order sent by the Customer constitutes a binding contractual proposal for the Customer pursuant to Art. 1326 of the Civil Code.
To confirm receipt of the order, DONUM will send the Customer a summary email to the email address indicated in the registration.
The email in question is for information purposes only pursuant to Article 13 of Legislative Decree 70/2003 and does not constitute acceptance of the order by DONUM.
Acceptance of the purchase order and conclusion of the sales contract DONUM reserves the unquestionable right to accept or not the purchase order forwarded by the Customer.
The order will be confirmed by a subsequent email from DONUM which, without prejudice to the provisions of the following paragraph, undertakes to process the Customer's order without delay and in any case no later than 7 days from the day following the day on which the Customer sent the order.
It is understood that the execution of the order is subject to the actual availability of the Products.
In the event of unavailability of the Product and/or in the event of non-acceptance of the order, DONUM will promptly inform the Customer and refund the same if payment has already been made.
In such case the Customer will not be entitled to any other compensation or reimbursement.
Orders placed by persons who have not reached the age of majority will not be accepted.
Regarding the method of archiving the sales contract, the latter will be archived on the Site, in the appropriate section (Conditions of Sale) and the Customer will be able to access it at any time by following the viewing procedure on the Site.
Product Features
The Products are depicted in the online Catalogue in such a way as to correspond, as closely as possible, to the exact characteristics possessed.
The published images having the value of generic information material may not correspond exactly to reality.
The Products depicted in the online Catalogue may be purchased until stocks run out, without prejudice to the fact that DONUM reserves the right not to make certain Products available at any time and/or to modify their characteristics.
DONUM also reserves the right to update the online Catalogue at any time, modifying the range, prices and number of products.
RIGHT OF WITHDRAWAL, RETURNS AND REFUND
The customer has the right to exercise the right of withdrawal for any purchase made remotely.
All sales made remotely by www.donumpio.com are to be considered subject to Legislative Decree 206/05, which provides for the possibility for the buyer (only private individuals, no VAT numbers) to exercise the right of withdrawal within 14 days of receiving the goods.
This right consists in the ability to return the purchased goods to the seller and the consequent refund of the purchase price.
The customer will not be able to benefit from the right of withdrawal if the product has been made to measure or personalized (e.g. with an engraving) or returned damaged or in any case altered from how it was originally sent.
The return of the product through the announced exercise of the Right of Withdrawal entails the reimbursement of the price of the purchased product with the exception of shipping costs, insurance costs and bank/administrative charges except in the case in which the withdrawal does not depend on the presence of a defect in the purchased product.
The costs of returning the products are borne by the customer. The item for which the return is requested must be new, intact, never used.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To communicate your intention to exercise the right of withdrawal, you must write, within and no later than 14 days from receipt of the goods, to DONUM srls via one of the following methods:
- registered mail to the address:
DONUM srls – p.zza Santissima Annunziata, 54 – 82020 Pietrelcina (BN) - email to PEC: donum@pec.it
Upon receipt of the withdrawal request, the customer will be contacted and informed about the procedure for managing the return.
THE RIGHT OF WITHDRAWAL/RETURN IS SUBJECT TO THE FOLLOWING CONDITIONS:
- The Products must not have been worn, washed or altered and must not show any signs of use and/or wear.
- Each Product must be returned including all original packaging and accessories received with the order which are considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way.
- In the event that the Customer receives defective goods, or that there are errors in shipments by Donum, it is requested to follow the same instructions reported above.
- Donum reserves the right to request photographic evidence before authorizing returns for defective goods and will cover the shipping costs for returning the goods to their destination.
- All returned Products are subject to inspection and must comply with all parameters listed in the return procedure.
- Donum reserves the right to assess a charge equal to 10% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.
- Donum reserves the right to refuse unauthorized returns.
- Acceptance of such returns will still result in a charge equal to 10% of the value of the returned goods.
REIMBURSEMENT
The goods, once they arrive at our warehouse, will be examined to assess any damage or tampering not resulting from transport.
After checking the integrity of the goods, we will credit the amount already paid.
The refund does not include the shipping costs of the goods and what is listed in the previous paragraphs and will be made no later than 30 days after receipt of the goods.
The refund times on the card or current accounts depend directly on the banks which, in general, take about 2/3 working days to credit.