[et_pb_section fb_built=\u201d1\u2033 module_id=\u201dabout us\u201d _builder_version=\u201d4.27.0\u2033 background_color=\u201d#ededed\u201d custom_margin=\u201d80px|||||\u201d custom_padding=\u201d80px|0px|80px|0px|true|false\u201d collapsed=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_row column_structure=\u201d1_3,2_3\u2033 use_custom_gutter=\u201don\u201d gutter_width=\u201d1\u2033 make_equal=\u201don\u201d padding_top_bottom_link_2=\u201dtrue\u201d padding_left_right_link_1=\u201dfalse\u201d padding_left_right_link_2=\u201dtrue\u201d _builder_version=\u201d4.27.2\u2033 custom_margin_tablet=\u201d\u201d custom_margin_phone=\u201d-20px||||false|false\u201d custom_margin_last_edited=\u201don|phone\u201d collapsed=\u201doff\u201d global_colors_info=\u201d{}\u201d][et_pb_column type=\u201d1_3\u2033 _builder_version=\u201d4.16\u2033 background_color=\u201d#ffffff\u201d background_size=\u201dinitial\u201d background_position=\u201dcenter_right\u201d custom_padding=\u201d80px|50px|80px|50px\u201d custom_padding_tablet=\u201d\u201d custom_padding_phone=\u201d|30px||30px||true\u201d custom_padding_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d][et_pb_image src=\u201dhttps:\/\/donumpio.com\/wp-content\/uploads\/2025\/02\/padre-pio-1.jpg\u201d title_text=\u201dpadre-pio\u201d _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d global_colors_info=\u201d{}\u201d][\/et_pb_image][\/et_pb_column][et_pb_column type=\u201d2_3\u2033 _builder_version=\u201d4.16\u2033 background_color=\u201d#ffffff\u201d background_size=\u201dinitial\u201d background_position=\u201dcenter_right\u201d custom_padding=\u201d80px|50px|80px|50px\u201d custom_padding_tablet=\u201d\u201d custom_padding_phone=\u201d|30px||30px||true\u201d custom_padding_last_edited=\u201don|desktop\u201d global_colors_info=\u201d{}\u201d custom_padding__hover=\u201d|||\u201d][et_pb_image src=\u201dhttps:\/\/donumpio.com\/wp-content\/uploads\/2025\/02\/Senza-titolo-10-300\u00d753.png\u201d title_text=\u201dSenza-titolo-10\u2033 _builder_version=\u201d4.27.4\u2033 _module_preset=\u201ddefault\u201d custom_margin=\u201d||||false|false\u201d custom_margin_tablet=\u201d||||false|false\u201d custom_margin_phone=\u201d-100px||||false|false\u201d custom_margin_last_edited=\u201don|phone\u201d global_colors_info=\u201d{}\u201d][\/et_pb_image][et_pb_text _builder_version=\u201d4.27.6\u2033 text_font=\u201d||||||||\u201d text_text_color=\u201d#515151\u2033 text_font_size=\u201d17px\u201d text_line_height=\u201d1.8em\u201d header_line_height=\u201d1.3em\u201d header_2_line_height=\u201d1.3em\u201d header_3_line_height=\u201d1.3em\u201d header_4_line_height=\u201d1.3em\u201d custom_padding=\u201d30px|||||\u201d hover_enabled=\u201d0\u2033 global_colors_info=\u201d{}\u201d sticky_enabled=\u201d0\u2033]<\/p>\n
On Italian territory, the shipping costs are free<\/strong> for all orders over \u20ac79.00<\/strong>, except for any active free shipping promotions. Once your order has been shipped, you will receive a confirmation email<\/strong> containing:<\/p>\n the shipping details<\/strong><\/p>\n<\/li>\n The tracking code<\/strong> to track the package until delivery<\/p>\n<\/li>\n<\/ul>\n \u27a1\ufe0f We recommend that you also check the spam folder<\/strong> of your email inbox.<\/p>\n The courier will carry out two delivery attempts<\/strong>. After the second delivery attempt<\/strong>, the package will automatically enter stock<\/strong> at the courier's office. \ud83d\udccd Failure to Deliver or Unavailability<\/strong><\/span><\/p>\n In case of: Any storage or new shipping costs may be charged to the customer.<\/p>\n \u2e3b<\/p>\n \ud83d\udcd1 Delivery Completed and Responsibilities<\/strong><\/span><\/p>\n Delivery is considered complete when the courier records delivery at the address indicated during the order. Couriers may deliver the package to anyone present at the address (family members, concierge, or authorized neighbor). This delivery is considered valid.<\/p>\n \u2753 Package Shows \u201cDelivered\u201d but Not Received<\/span><\/strong><\/p>\n If the tracking says \u201cdelivered\u201d but you have not received the package, please contact our customer service within 48\/72 hours.<\/strong><\/span> [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":" Shipping Costs In Italy, shipping is free for all orders over \u20ac79.00, unless there are any active free shipping promotions. For smaller orders or orders without promotions, shipping costs will be displayed during checkout and will vary based on the destination. How to Track Your Order A [\u2026]<\/p>","protected":false},"author":1,"featured_media":54365,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-55675","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n
For smaller orders or in the absence of promotions, the shipping cost<\/strong> will be indicated during the checkout phase and will vary based on the destination<\/strong>.<\/p>\nHow to Track Your Order<\/strong><\/h1>\n
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For each unsuccessful attempt you will receive a email notification<\/strong>.<\/p>\n
Only the Donum customer service<\/strong> will be able to proceed to the shipment release<\/strong> and request a new delivery for the next business day<\/strong>.<\/p>\n
* incorrect or incomplete address
* recipient unavailable
* failure to withdraw after the second attempt<\/p>\n
From that moment, responsibility for the goods passes to the recipient.<\/p>\n
We will initiate an investigation with the courier.
No refunds or new shipments will be issued until the investigation is concluded.<\/p>\n