IS MY DONUM JEWELRY COVERED BY A WARRANTY?

Yes. All Donum jewelry purchased as a consumer is covered by the 2-year legal guarantee of conformity from delivery, pursuant to the Consumer Code. The warranty covers defects already present at delivery that become apparent within this period.

WHAT DOES THE WARRANTY COVER?

The warranty covers defects in conformity, including manufacturing defects and failure to comply with the declared characteristics. It applies to jewelry made of gold, silver, and other materials indicated in the product description.

In the event of a covered defect, you may choose repair or replacement, unless this is impossible or disproportionately expensive within the legal timeframe. Repairs are free of charge, including necessary transportation costs, within a reasonable timeframe and without significant inconvenience. In cases provided by law, a price reduction or termination of the contract with a refund is available.

WHAT IS NOT COVERED BY THE WARRANTY?

Normal wear and tear, accidental damage, and damage caused by improper use, inadequate maintenance, or third-party intervention are not covered. The warranty does not cover loss or theft.

Natural oxidation of silver and the normal wear of gold plating, rhodium plating, or burnishing do not in themselves constitute a defect. Any defects in conformity resulting in abnormal alterations remain covered: each report is evaluated based on the characteristics of the piece of jewelry and the problem encountered.

HOW CAN I REQUEST ASSISTANCE?

Write to info@donumpio.com Or contact the store, indicating the item and the problem. Please have proof of purchase from Donum, such as a receipt, invoice, or other suitable documentation, available. The order number and a photograph, if available, can help us with our initial assessment.

If the jewelry needs to be examined, we will agree on the return procedure. The original packaging is not necessary; suitable packaging is sufficient. Any paid work will be carried out only after the estimate has been accepted.

HOW DO I TAKE CARE OF MY JEWELRY?

Check out our care and maintenance tips, with indications dedicated to gold, silver and finishes.

This page describes the legal guarantee provided by Donum SRLS and does not introduce additional commercial guarantees. All rights provided by law and any more favorable conditions recognized for individual purchases remain unaffected. For cancellations and exchanges, please consult the Terms of sale.